This policy was last updated on
December 4, 2024.

This Policy applies to your use of the Quycky mobile application (“App”), our Websites (quycky.com and quycky.app) and eStore (quycky.shop), which are operated by LOVE QUYCKY, LDA, registered company number 516360060, with registered address at Rua do Campo Alegre, nº 1306, 1º, Sala 106, 4150-174 Porto, hereinafter referred to as "Quycky."Quycky is committed to protecting the security and privacy of its customers, suppliers, partners and users of the App and website. This Policy aims to help our users, suppliers and partners (referred to as “you” or “data subject”) understand the type of personal data we collect, how and why we use data, to whom we disclose data and how we protect their privacy when using our products and services.

PERSONAL DATA WE COLLECT AND PURPOSES OF PROCESSING

When you use the Quycky Websites, we generally collect and process the following personal data to fulfill your orders (by contractual necessity), to send you marketing communications (with your consent, if you opt-in to such emails), to improve our website or products and services (for our legitimate interests), or to fulfill other contractual obligations (e.g., responding to your requests) and legal obligations:

• Email address
• First name
• Last name
• Password
• Billing and shipping address
• Phone number
• IP Address
• Order information (e.g., products selected)

When you use the Quycky App, we collect generally collect and process the following personal data to support your experience on the app:

• Name
• Profile Photo (optional)
• Responses to quizzes (optional)
• Device Information

When you contact Customer Support, we collect:

• Email address
• Records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you)

A note on sensitive / special category personal data

Please note that due to the nature of the products and services provided by Quycky, your use of the App to respond to quizzes and use of the Website to select and purchase products may result in the collection of data that is considered “special category” or “sensitive” under certain laws. We only collect and process this data with your consent (i.e., through our cookie banner or by your actual purchase of products). You can revoke consent at any time by contacting us (see “How to Contact Us” below).

We may disclose your personal data to certain third party vendors, service providers and partners for the following purposes:

• App hosting (e.g., AWS)
• App and website analytics (e.g., Google)
• Product distribution (e.g., Bioconcept)
• Product delivery (e.g., DHL)
• Payment processing (e.g., PayPal)
• Marketing and advertising partners (e.g., Klaviyo)

We may also share your personal data with auditors and advisors for legitimate business purposes, potential buyers in connection with any proposed purchase, merger or acquisition of any part of our business, with law enforcement or any regulatory or government agency if required by law, and with any other person or entity if you have provided your consent prior to the disclosure.

We store personal data for the duration of our relationship with you. Such data may be stored for a longer period, as established by law or for the defence of rights/interests in legal claims.

If you delete your account on the App or Website, we will begin the process of deleting your personal information from our systems, unless we must keep it for compliance with, or to evidence our compliance with, applicable law, or to prevent fraud and enhance user safety and security. You can contact us to delete your personal data and/or full account (see “How to Contact Us” below).

Quycky strives to protect the personal data we collect from and process about you against unauthorised access. That said, no method of transmission over the Internet, or method of electronic storage, is fully secure, and we cannot guarantee the security of your personal data. Individuals who have specific concerns about how their data may be protected are advised not to use our services.

When you visit our Website or when you use our App, we may collect personal data from you automatically by using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognise and remember you.

If you would like to find out more about cookies, including how we use them and what choices are available to you, please refer to our Cookies Policy.

As provided by law and subject to certain exceptions, we provide our our users, suppliers and partners data subjects with the following rights to their personal data:

Right to access, correct, update, or request deletion of your personal data, and data portability: you can access, correct, update, or delete certain personal data by logging into your account and accessing your profile. If you would like a machine-readable format of the personal data we collect about you, or would like to engage in any of these rights, you may do so by contacting us using the contact details provided under the (see “How to Contact Us” below). Please note that deletion requests are subject to certain limitations - for example, we may retain personal data as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

In addition, in certain circumstances, as stipulated in the applicable data protection legislation, you can object to the processing of your personal data or ask us to restrict processing of your personal data. Again, you can exercise these rights by contacting us. You have the right to opt-out of marketing communications we send you at any time. You may unsubscribe from our newsletters or marketing notifications at any time by selecting the unsubscribe option in the "Email Preferences" section of your account, or by clicking the unsubscribe link at the bottom of every newsletter email. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.

If you have a complaint or concern about how we are processing your personal data, please contact us and we will endeavour to address such concern(s). If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Union/European Economic Area, United Kingdom, Switzerland and certain non-European countries (including the US and Canada) are available here. You may exercise any of the rights above at any time by contacting us as described under the “How to Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. Specifically, our Website servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your Personal Data we may process it in any of these countries. However, we have taken appropriate safeguards when transferring your personal data to other companies located in the United States or other third countries outside of the European Union/European Economic Area (EU/EEA).

The services we provide on this Website are not intended for individuals below the age of 18. If you are under 18, please do not use or register on this Website.

You may contact Quycky for further information about the processing of your personal data, as well as any questions related to the exercise of your rights under the applicable law and, in particular, those referred to in this policy, at [email protected].